All surveyed companies identified the top benefits of operating an exponential value model:Ability to target a wider range of potential customers (64%). In the digital era, however, it is important to embrace risk to stay ahead of the competition and provide better value to customers.This adopted behaviour has progressed furthest among insurance providers and telecom firms. The largest number of firms adopting this behaviour is found in the health and life sciences, telecom and manufacturing industries.One-third (33%) of all survey participants said they plan to transform their business model within one year to embrace risk – and 47 per cent plan to do so in the next three years. Companies are no longer forced into silos by the limits of their resources, and instead can bolster their innovation capabilities and offer consumers broader propositions through existing and new partners.European businesses accounted for the most number of Leaders, followed by the Asia Pacific and North America when adjusted for the respondent mix.Almost seven out of ten (68%) organizations have not introduced agile practices widely – integral to embracing risk in establishing a culture that is conducive to transformation. More than eight out of ten (82%) companies or 'Early Adopters' have embraced one to three of the behaviours, with mass personalization being the most prevalent (78%).

This global survey benchmarks large companies in their Business 4.By contrast, 70% of Leaders say agile underpins every process in their organization today.0 growth and transformation journeys, by mapping their adoption of four critical business behaviours: driving mass personalization, creating exponential value, leveraging ecosystems, and embracing risk.0 behaviours -- to have embraced AI, blockchain and IoT technologies, and twice as likely to have embraced automation. TCS’ global study, titled ‘Winning in a Business 4.Reduced customer churn (32%).Nearly four out of ten (38%) survey respondents cite concerns regarding data security as the biggest barrier to adopting this behaviour.Creating Exponential ValueBusinesses can drive more value – and even new products and services – from a single transaction, using the power of data analysis, IoT and AI to forecast future customer needs and points of engagement.Personalization is more widespread among North American firms, with more than four-fifths (84%) adopting the practice. By integrating digital or online channels and creating new business models, organizations can unlock new revenue streams and expand their customer base by shifting from selling one-off products to offering subscriptions to products and associated services.More than three-quarters (78%) of all survey participants claim they can customize experiences at individual transactions.Higher profitability (54 per cent) and revenues (50%).0 World,’ surveyed senior business decision makers from more than 1,200 large enterprises spanning 11 industries and 18 countries.Leaders are three times more likely than ’Followers’ China wholesale auto rubber -- 9% of participants that have not yet adopted any of the Business 4. Leaders are more likely than other participating companies to have driven digital growth and realized double-digit revenue gains," said K Ananth Krishnan, CTO, TCS.An expanded geographical marketplace (62%). This has led to the following benefits:Higher customer profitability (60%).

Among all of the companies surveyed:More than half (54%) leverage their wider ecosystem by collaborating with multiple partners to create new products and services.0 maturity and technology adoption.0 world – expect to grow over 10 per cent in the next three years. The study found that:Almost one in ten (9%) survey participants or ‘Leaders’ have adopted all four behaviours.Embracing RiskThis is the most difficult behaviour for many organizations to adopt, as it goes against traditional management approaches.Almost half (46%) access a dispersed workforce or the ‘gig economy’ when they need to boost their skills base.0 Characteristics: Key FindingsDriving.

Mass PersonalizationMass personalization is the most familiar behaviour to business leaders, classified by digital technologies allowing companies to offer personalized products and services at scale, which significantly improves the customer experience and leads to higher revenues.With the rapidly evolving business landscape and increasingly sophisticated customer expectations, businesses face constant challenges to quickly adapt and stay ahead.New business models through collaborative ventures (50%). Business leaders are accustomed to undertaking initiatives with the least risk and fewest resources.Tata Consultancy Services (TCS) published the findings of a commissioned research that revealed that 60 per cent of companies globally – which have adopted the full range of business behaviours needed to thrive in a Business 4.Increased value (59%) and volume (58%) of customer transactions."Business 4."The study reveals a strong link between Business 4.Leveraging EcosystemsWhen businesses increasingly collaborate with multiple partners – beyond just their supply chain networks – they are leveraging ecosystems. "Agile methodologies, cloud, automation, and AI are examples of tech pillars that enable Leaders to change course and adapt to shifting market dynamics much better than companies with inflexible ‘idea to execution’ timelines of months or years.